| Introduction |
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1 | (70) |
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2 | (7) |
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Learn the Difference Between Creative Stress and Burnout-Inducing Stress |
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9 | (4) |
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Recognize When You're Feeling Stressed |
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13 | (5) |
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18 | (2) |
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20 | (2) |
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22 | (2) |
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24 | (2) |
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26 | (2) |
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28 | (2) |
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Have the Sense of a Goose |
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30 | (2) |
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32 | (3) |
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Group Like Activities Together |
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35 | (3) |
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38 | (2) |
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40 | (2) |
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Make Your Commute Work for You, Not Against You |
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42 | (1) |
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Take a Good, Long Look at Your Surroundings |
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43 | (2) |
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45 | (6) |
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Ask Your Manager for Help |
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51 | (2) |
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Find Another Point of Entry |
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53 | (2) |
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Escape the ``Rejection Trap'' |
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55 | (3) |
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Understand Your Own Numbers |
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58 | (3) |
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61 | (3) |
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Learn the Ten Commandments for Making Sales Slumps a Thing of the Past |
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64 | (3) |
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Take Twenty-One Days at a Time |
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67 | (4) |
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Part Two: BEATING THE HABITS THAT MAKE LONG-TERM BURNOUT POSSIBLE |
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71 | (50) |
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Selling Yourself a Bill of Goods |
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72 | (7) |
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Setting Uninspiring Goals |
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79 | (3) |
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Not Tracking Your Own Time |
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82 | (3) |
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Not Knowing What Kind of Day You Just Had |
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85 | (3) |
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Failing to Engage the Other Person Effectively During the First Meeting |
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88 | (4) |
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Buying into the ``Vanity'' Sales Culture |
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92 | (3) |
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Doing All the Work Without Getting Any Commitment from the Other Side |
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95 | (5) |
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Forgetting about Prospects Once They Turn into Customers |
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100 | (4) |
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Not Positioning Yourself as a Resource |
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104 | (5) |
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Not Getting Feedback from Your Customers |
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109 | (4) |
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Making Sales Projections That Have Nothing to Do with Reality |
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113 | (1) |
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Not Making Peace with Your Organization's Tech People |
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114 | (3) |
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Keeping Your Supervisor Out of the Loop |
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117 | (2) |
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Not Instilling a Sense of Urgency |
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119 | (2) |
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121 | (28) |
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Professionalism Prevents Burnout |
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122 | (4) |
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Urgency Is Different from Anxiety |
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126 | (3) |
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Everyone Has a Corporate Career Turning Point |
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129 | (5) |
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There Are Five Stages to the Sales Career |
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134 | (4) |
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138 | (3) |
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Salespeople Who Don't Burn Out Have Certain Personality Traits |
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141 | (3) |
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144 | (2) |
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You Create Your Own Truth |
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146 | (3) |
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149 | (49) |
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Determine What Your Ideal Performer Looks Like---and Try to Hire Against That Model |
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150 | (1) |
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Recruit with the Live-Breathe-Enjoy Formula! |
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151 | (3) |
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Strategize for the Marathon |
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154 | (5) |
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Set Regular One-on-One Coaching Meetings |
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159 | (2) |
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161 | (2) |
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Establish an Eight-Week Coaching Plan for the Team as a Whole |
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163 | (6) |
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Understand the Transition Curve |
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169 | (3) |
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Build Training and Retention Programs Around Your Top Performers |
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172 | (2) |
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Choose the Right Compensation Structure for the Salesperson |
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174 | (2) |
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Remove as Much Stress as Possible When It Comes to Making Prospecting Calls |
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176 | (2) |
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Understand the ``Investment'' You're Dealing With |
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178 | (2) |
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Learn the Criteria of the Prospect Management System |
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180 | (5) |
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Use the Project Management System to Develop Forecasts Based on Reality, Not Guesswork |
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185 | (6) |
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Make ``Faking It'' a Thing of the Past |
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191 | (3) |
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194 | (2) |
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Ask Questions to Get to the Underlying Reality of the Sale |
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196 | (2) |
| Appendixes: Thoughts on Burnout Prevention for Telesales Professionals |
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198 | (6) |
| Online Resources: Stress and Burnout |
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204 | (4) |
| Index |
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208 | |