The Blackwell Encyclopedia of Management, Operations Management

• This new edition contains over 250 fully updated entries in operations management;


• All bibliographies have been significantly up-dated and extended;


• Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;


• Expands on core entries such as the newsvendor model;


• Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.

Cary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management.

Advisory Editors

Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School.

William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University.

Volume Editors

Nigel Slack is the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University and Professor of Operations Strategy at Warwick Business School. He is the author of many publications in the Operations Management area, including the market leading text, Operations Management (Fourth Edition, 2004) with Stuart Chambers and Robert Johnston, which has been translated into several languages.

Michael Lewis is Professor of Operations and Supply Management at Bath University. He has published widely in the Operations Management and Strategy areas, including the four-volume series of edited papers Operations Management: Critical Perspectives

(2003).

About the Editors.

List of Contributors.

Dictionary Entries A-Z.

Index.