An effective manager is one who achieves results and retention.  Can you get the job done – whether it be sales, or engineering, or marketing, or operations, or logistics, or software development? And can you do so in a way that not just attracts but also retains your team of professionals?  Will you keep your people while you climb the mountain, or will you burn them out in hopes of getting promoted and being able to do the same thing to a different team?

The Effective Manager is the only management book to describe specific, actionable steps to achieve the 4 critical manager behaviors (Know Your People; Talk About Performance; Ask For More; Push Work Down).  Most management books are written for CEOs, to encourage a change in corporate management.  The Effective Manager is written for every manager, at every level.  It focuses on what you can do now, today, with your team members, to improve their performance and get better results and retention.  And this second edition will feature updates to some of the existing content and will also feature new chapters that cover topics like: how to deal with the challenges of remote work; how to maintain an effective culture in a WFH or hybrid office culture; how to lead with empathy and compassion, and much more.

MARK HORSTMAN is Co-founder of Manager Tools LLC, a management consultancy and training firm working with over half of the Fortune 1000. He has over 25 years’ experience training managers and executives.

KATE BRAUN is a Managing Partner of Manager Tools and co-host of the award-winning business podcast, Manager Tools. Kate has been helping develop and train managers and executives since 2017. She has a degree in mechanical engineering and her previous experience includes a career in aerospace engineering.

SARAH SENTES is a Managing Partner of Manager Tools and co-host of renowned business podcast, Manager Tools. She has been training professionals, managers and executives since January 2016. Her background is in IT administration in a unionized public service environment.

Introduction Who This Book Is for, What It's About, and Why v

1 What Is An Effective Manager? 1

2 The Four Critical Behaviors 9

3 Teachable and Sustainable Tools 31

4 Get to Know Your People--One on Ones 43

5 Doing One on Ones with Remote and Hybrid Workers 85

6 How to Start Doing Manager Tools One on Ones 93

7 Talk About Performance--Feedback 101

8 Giving Feedback to Remote Directs 153

9 How to Start Delivering Feedback 163

10 Ask for More--Coaching 175

11 How to Coach Remote Directs 191

12 How to Start Coaching 195

13 Push Work Down--Delegation 197

14 Delegating to Remote Directs 219

15 How to Start Delegating 221

16 The Manager Tools Manager 225

Index 227