Encouraging the Heart A Leader's Guide to Rewarding and Recognizing Others
by Kouzes, James M.; Posner, Barry Z.Edition: 1st
Format: Paperback
Pub. Date: 2003-02-06
Publisher(s): Jossey-Bass
Other versions by this Author
List Price: $21.40
Buy New
Usually Ships in 3-4 Business Days
$20.38
Buy Used
Usually Ships in 24-48 Hours
$15.00
Rent Book
Select for Price
eBook
We're Sorry
Not Available
How Marketplace Works:
- This item is offered by an independent seller and not shipped from our warehouse
- Item details like edition and cover design may differ from our description; see seller's comments before ordering.
- Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
- Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
- Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.
Summary
When it comes to motivating people to higher standards of performance, nothing- not even money- works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of "The Leadership Challenge" delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, "Encouraging the Heart" is your guide to mastering one of the most important elements of exemplary leadership.
Author Biography
<B>James M. Kouzes </B>is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. <B>Barry Z. Posner</B> is dean of the Leavey School of Business and professor of leadership at Santa Clara University. <BR> Kouzes and Posner are the coauthors of <I>The Leadership Challenge, Credibility, </I>and <I>The Leadership Challenge Planner. </I> They also developed the highly acclaimed <I>Leadership Practices Inventory</I> (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership. <P> 18 02 When it comes to motivating people to higher standards of performance, nothing— not even money— works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of <I>The Leadership Challenge</I> delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, <I>Encouraging the Heart</I> is your guide to mastering one of the most important elements of exemplary leadership. <P> <br>
Table of Contents
| Introduction | p. xi |
| The Heart of Leadership | p. 3 |
| The Seven Essentials of Encouraging | p. 15 |
| The Encouragement Index | p. 33 |
| The First Essential: Set Clear Standards | p. 45 |
| The Second Essential: Expect the Best | p. 61 |
| The Third Essential: Pay Attention | p. 73 |
| The Fourth Essential: Personalize Recognition | p. 89 |
| The Fifth Essential: Tell the Story | p. 99 |
| The Sixth Essential: Celebrate Together | p. 113 |
| The Seventh Essential: Set the Example | p. 129 |
| Finding Your Voice | p. 145 |
| 150 Ways to Encourage the Heart | p. 151 |
| Notes | p. 177 |
| Acknowledgments | p. 187 |
| The Authors | p. 191 |
| Index | p. 195 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
Digital License
You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.
More details can be found here.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.