Global Management and Organizational Behavior : Text, Readings, Cases, and Exercises,9780072843064

Global Management and Organizational Behavior : Text, Readings, Cases, and Exercises

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Edition: 1st
ISBN13: 9780072843064
ISBN10: 0072843063
Format: Paperback
Pub. Date: 2003-09-25
Publisher(s): McGraw-Hill/Irwin
List Price: $104.86

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Summary

The right text book can be just like a good map. It includes all of the information necessary to guide students exactly to where they want to end up. And in a business as important as management, it is essential that students have the best road map available. Global Management and Organizational Behavior by Robert Konopaske and John Ivancevich gives the most comprehensive coverage of the most critical current and emerging topics in the industry today. This is the text book that will produce welldirected managers who understand what it takes to become a successful global manager. Book jacket.

Author Biography

John (Jack) M. Ivancevich is the Hugh Roy and Lillie Cranz Cullen Distinguished Professor of Management in the C.T. Bauer College of Business at the University of Houston.

Table of Contents

Preface v
PART ONE INTRODUCTION TO GLOBALIZATION 1(112)
Chapter 1 Global Developments and Trends: Management Perspective
3(26)
Dependence in a Borderless World
3(2)
The Global Organizational Behavior Perspective
5(1)
Capturing the Study of Global Organizational Behavior
5(1)
Multinational Organizations
6(2)
The Transnational Organization
8(1)
The Value Added by Global Organizational Behavior
8(3)
Social-Cultural
9(2)
Economic System
11(1)
Political System
12(1)
Technology Factors
12(2)
Global Trends that Impact Management
14(4)
Ecosystems Factors
14(1)
Work/Life Balance
14(1)
Diversity
15(1)
Health, Well-Being, and Happiness
15(1)
Working Conditions
15(2)
Quality
17(1)
The People Challenge
18(2)
The Book's Architecture and Framework
20(2)
Contingency Approach
22(3)
A Metric to Consider
23(2)
21st Century Globalization
25(1)
Key Terms
25(1)
Review, Critical Thinking, and Discussion Questions
25(1)
Endnotes
26(3)
Chapter 2 Cultural Awareness and Implications
29(84)
Notes on African Culture
29(2)
Defining Culture
31(1)
The National Culture: Frameworks
32(4)
The Manager and Organizational Culture
36(2)
The Characteristics of Organizational Culture
38(2)
Observable Components
38(1)
Shared Values
38(1)
Basic Assumptions
39(1)
The Evolution of Organizational Culture
40(1)
The Founders
40(1)
Socialization
40(1)
Cultural Strength
41(1)
Managing and Changing the Organization's Cultures
42(2)
Managing Across Cultures
44(7)
Time/Relationship Cluster
47(1)
Power Cluster
48(1)
Societal Interdependence Cluster
49(2)
A Final Note on Culture
51(1)
Key Terms
52(1)
Review, Critical Thinking, and Discussion Questions
52(1)
Endnotes
52(2)
Reading 1 Difference and Danger: Cultural Profiles of Nations and Limits to Tolerance
54(13)
Reading 2 How Many Things Do You Like to Do at Once? An Introduction to Monochronic and Polychronic Time
67(9)
Reading 3 European Competencies-Some Guidelines for Companies
76(7)
Case 1 The Road to Hell
83(4)
Case 2 Pacific-Western Oil: The Sembilan Plant
87(7)
Exercise 1: The Culture Quiz
94(8)
Exercise 2: The Owl: Cross-Cultural Sensitivity
102(4)
Exercise 3: The East-West Game (Emperor's Pot)
106(5)
Exercise 4: Pros and Cons of Free Trade
111(1)
Internet Exercise 1: World-Class Brands
111(2)
PART TWO MANAGEMENT AND ORGANIZATIONAL BEHAVIOR IN A GLOBAL ENVIRONMENT 113(214)
Chapter 3 Global Social Responsibility and Ethical Decision Making
115(30)
What the Public Expects!
115(2)
Social Responsibility
117(3)
Specific External Beneficiaries
117(2)
General External Beneficiaries
119(1)
Transnational Responsibility Regarding Human Rights
120(2)
Business Ethics
122(1)
Managerial Ethics
123(3)
Globalization and Ethics
126(1)
Ethics Perceptions
127(1)
Corporate Ethics and Leadership
128(6)
Moral Common Sense
128(6)
Corporate Codes of Conduct for Sensitive Matters and Leadership
134(3)
Good Ethics Is Good Business
137(1)
Employees' Motivation
138(1)
Corruption and Bribery
138(3)
Transnational Company Actions to Promote Ethics
141(1)
Key Terms
142(1)
Review, Critical Thinking, and Discussion Questions
142(1)
Endnotes
143(2)
Chapter 4 Communicating in Global Settings
145(18)
So, What Are You Saying?
145(1)
Importance of Cross-Cultural Communication
146(5)
The Cross-Cultural Communication Process Model
147(4)
Potential Barriers to Effective Cross-Cultural Communication
151(3)
Language
151(1)
Information Exchange
152(1)
Time
152(1)
Nonverbal Behavior
153(1)
Proxemics
154(1)
Improving Cross-Cultural Communication
154(5)
Start with Your Own Culture
155(1)
Learn about the Host Culture
155(1)
Know the Host-Country Language
156(1)
Use "Best Practices" Communication Skills
157(2)
Key Terms
159(1)
Review, Critical Thinking, and Discussion Questions
160(1)
Endnotes
160(3)
Chapter 5 Motivation
163(26)
Does What Works in New York Work in Tokyo?
163(1)
The Motivational Puzzle
164(8)
Maslow's Theory
165(2)
Global Application of Maslow's Theory
167(1)
Herzberg's Theory
168(1)
Global Application of Herzberg's Theory
169(1)
McClelland's Theory
170(1)
Global Application of McClelland's Theory
171(1)
Process Motivation Explanations
172(7)
Expectancy Theory of Motivation
172(3)
Global Application of Expectancy Theory
175(1)
Goal-Setting Theory
175(1)
Global Application of Goal-Setting Theory
176(1)
The Meaning of Work (MOW)
176(3)
Motivation Incidents: Managerial Responses
179(2)
Management Application
181(5)
Meaningful Work Opportunities
181(2)
Reward Systems
183(2)
Job Design
185(1)
A Concluding Note
186(1)
Key Terms
186(1)
Review, Critical Thinking, and Discussion Questions
187(1)
Endnotes
187(2)
Chapter 6 Negotiating Cross-Culturally
189(20)
Intercultural Negotiations: Avoid the Pitfalls!
189(2)
Cross-Cultural Negotiation: The Basics
191(3)
Types of Negotiation
192(1)
Bargaining Zone Model of Negotiations
193(1)
Impact of Personalities on the Negotiation Process
194(1)
Components of the Cross-Cultural Negotiation Process
194(7)
Prenegotiation Planning
195(1)
Steps in Negotiation Process
196(1)
Negotiation Style
197(1)
Negotiation Tactics
197(4)
Culture's Impact on Negotiations
201(3)
Individualism versus Collectivism
201(1)
Low Context versus High Context
202(1)
Proxemics
202(2)
Monochronic versus Polychronic Time Orientation
204(1)
Best Practices Negotiating Strategies
204(1)
Key Terms
205(1)
Review, Critical Thinking, and Discussion Questions
205(1)
Endnotes
205(4)
Chapter 7 Diversity Management
209(18)
Global Diversity: Knowledge Is Power
209(2)
Diversity: An Introduction
211(2)
Global Perspectives on Diversity
213(5)
Japan
213(1)
European Union
214(1)
United States
215(3)
Diversity Management
218(5)
Monolithic, Plural, and Multicultural Organizations
219(1)
Diversity in Multicultural and Virtual Teams
220(2)
Creating a Successful Climate for Diversity
222(1)
Implications for Global and Transnational Organizations
223(1)
Key Terms
223(1)
Review, Critical Thinking, and Discussion Questions
224(1)
Endnotes
224(3)
Chapter 8 Work Groups and Teams
227(100)
Manager Impact on Group and Team Success
227(2)
A Managerial Model of Group Factors
229(1)
Categories of Groups
230(2)
Formal Work Groups
230(2)
Informal Work Groups
232(1)
Teams in Transnational Organizations
232(4)
Cross-Functional Teams
233(1)
Virtual Teams
234(1)
Self Managed Teams
235(1)
The Formation of Work Groups
236(1)
Location
236(1)
Economic Background
236(1)
Attitude
236(1)
The Development of Work Groups
237(1)
Stage 1: Forming
237(1)
Stage 2: Storming
237(1)
Stage 3: Norming
238(1)
Stage 4: Performing
238(1)
Stage 5: Adjourning
238(1)
Utilizing Teams
238(1)
Characteristics of Work Groups
239(1)
Role Making in Groups
240(1)
Problems in Role Making
241(1)
The Group Leader
242(1)
Group Status
243(1)
Group Norms and Compliance
243(2)
Group Pressure
243(1)
Group Review and Enforcement
243(1)
Personalization of Norms
244(1)
Group Cohesiveness
245(2)
The Size of the Work Group
245(1)
The Dependence of the Members on the Work Group
245(1)
The Achievement of Goals
246(1)
The Status of the Group
247(1)
Management Demands and Pressure
247(1)
Problems in Groups and Teams
247(7)
Groupthink
247(2)
Politics
249(1)
Social Loafing
249(2)
Intergroup Conflict
251(2)
Limited Resources
253(1)
Communication Problems
253(1)
Different Interests and Goals
253(1)
Different Perceptions and Attitudes
253(1)
Lack of Clarity
253(1)
Cultural Diversity
254(1)
Managing Intergroup Conflict
254(2)
Global and Team Outcomes: Performance and Satisfaction
256(1)
Perceived Freedom to Participate
256(1)
Perceived Goal Attainment
256(1)
Status Consensus
256(1)
Key Terms
257(1)
Review, Critical Thinking, and Discussion Questions
258(1)
Endnotes
258(3)
Part 2/Reading 1 The Hidden Challenge of Cross-Border Negotiations
261(9)
Part 2/Reading 2 The Multicultural Organization
270(13)
Part 2/Reading 3 Building an Effective Global Business Team
283(10)
Part 2/Case 1 Joint Venture #1: The Corning-Vitro Divorce
293(2)
Joint Venture #2: The Volvo-Renault Marriage
295(1)
Part 2/Case 2 Moto: Coming to America
296(4)
Part 2/Case 3 José Ignacio López De Arriortúa
300(10)
Part 2/Case 4 Agro Araucania
310(10)
Part 2/Exercise 1: Bribery in International Business
320(3)
Part 2/Exercise 2: Babel Interpersonal Communication
323(1)
Part 2/Internet Exercise 1: Cross-Cultural Negotiation 101: Some Tips
324(3)
PART THREE MANAGING HUMAN RESOURCES 327(90)
Chapter 9 Global Human Resource Management
329(28)
Paragon-Mart's Deployment of Global Assignees
329(1)
Introduction to Global Human Resource Management
330(1)
Strategy and Global HRM Fit
331(2)
Human Capital
331(1)
Resource-Based View of the Firm
332(1)
Global Assignments
333(3)
Types of Global Assignees
334(2)
Identification of Knowledge, Skills, Abilities, and Other Characteristics
336(1)
Recruiting Potential Global Assignees
336(4)
Government Restrictions
338(1)
Regional Trade Agreements
338(1)
E-Recruiting
338(1)
Realistic Job Previews
339(1)
Selecting the Best Candidate
340(1)
Compensating Global Assignees
341(2)
Types of Compensation Approaches
341(1)
Allowances in Expatriate Pay Packages
342(1)
Does One Size Fit All?
342(1)
Cross-Cultural and Language Training
343(3)
Types of Training
343(1)
Which Approach to Use?
344(2)
Adjustment in the Host Country
346(2)
Culture Shock
346(1)
Types of Adjustment
347(1)
Poor Adjustment and Its Consequences
347(1)
What Influences the Adjustment Process?
347(1)
Repatriation
348(2)
Repatriate Turnover
349(1)
Ways to Improve the Repatriation Process
349(1)
Labor Relations and the Global Corporation
350(1)
Conclusion
350(1)
Key Terms
351(1)
Review, Critical Thinking, and Discussion Questions
351(1)
Endnotes
352(5)
Chapter 10 Career and Family Considerations
357(60)
Eduardo Diaz: Virtual Expatriate
357(1)
Introduction
358(1)
Career Issues
359(7)
Perceived Career Fit
359(1)
Risks Associated with Accepting Global Assignments
360(1)
Why Take a Global Assignment?
361(5)
Spouse and Family Issues
366(8)
Recruitment
366(3)
Selection and Adjustment
369(1)
Cross-Cultural Training
370(1)
Emerging Trends
371(3)
Conclusion
374(1)
Key Terms
374(1)
Review, Critical Thinking, and Discussion Questions
374(1)
Endnotes
375(4)
Part 3/Reading 1 Adapting to a Boundaryless World: A Developmental Expatriate Model
379(12)
Part 3/Reading 2 Don't Fence Her In
391(4)
Part 3/Reading 3 Global Fatalities: When International Executives Derail
395(5)
Part 3/Reading 4 The Right Way to Bring Expats Home
400(5)
Part 3/Case 1 Whom to Hire?
405(3)
Part 3/Case 2 Steve Parker and the SA-Tech Venture (A)
408(5)
Part 3/Exercise 1: Global Labor Relations IQ
413(1)
Part 3/Exercise 2: The Family Unit
414(1)
Part 3/Internet Exercise 1: Cross-Cultural Training on the Web
414(1)
Part 3/Internet Exercise 2: Expatriate Sources on the Web
415(1)
Part 3/Internet Exercise 3: Global Netiquette: Effectively Communicating via E-mail
416(1)
Glossary 417(6)
Index 423

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