Interpersonal Communication With Infotrac: Everyday Encounters (Book with CD-ROM),9780534623166

Interpersonal Communication With Infotrac: Everyday Encounters (Book with CD-ROM)

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Edition: 4th
ISBN13: 9780534623166
ISBN10: 0534623166
Format: Paperback
Pub. Date: 2003-07-18
Publisher(s): Wadsworth Publishing
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Summary

Preface. Part One: The Fabric of Interpersonal Communication. Introduction. A First Look at Interpersonal Communication. Communication and the Creation of Self. Perception and Communication. The World of Words. The World Beyond Words. Mindful Listening. Part Two: Weaving Communication into Relationship. Emotions and Communication. Communication Climate: The Foundation of Personal Relationships. Managing Conflict in Relationships. Friendships in our Lives. Committed Romantic Relationships. Epilogue. References. Glossary. Index.

Author Biography

Julia T. Wood is Professor of Communication at The University of North Carolina at Chapel Hill.

Table of Contents

Preface xv
Part One The Fabric of Interpersonal Communication
Introduction
1(8)
A First Look at Interpersonal Communication
9(34)
The Interpersonal Imperative
10(5)
Physical Needs
11(1)
Safety Needs
11(1)
Belonging Needs
12(1)
Communication in Everyday Life: Missing Socialization
13(1)
Self-Esteem Needs
13(1)
Communication in Everyday Life: Interpersonal Communication on the Job
14(1)
Self-Actualization Needs
14(1)
Participating Effectively in a Diverse Society
15(2)
Communication in Everyday Life: Communicating in a Multicultural World
16(1)
Everyday Application: Communication and Your Needs
17(1)
Models of Interpersonal Communication
17(3)
Linear Models
17(1)
Interactive Models
18(1)
Transactional Models
19(1)
Defining Interpersonal Communication
20(9)
A Communication Continuum
20(2)
Everyday Application: Communicating in Your Relationships
22(1)
Definition of Interpersonal Communication
22(1)
Communication in Everyday Life: Poor Interpersonal Communication as the Number One Cause of Divorce
23(4)
Communication in Everyday Life: Pillow Talk
27(1)
Everyday Application: Levels of Meaning
28(1)
Principles of Interpersonal Communication
29(6)
We Cannot Not Communicate
29(1)
Communication Is Irreversible
29(1)
Interpersonal Communication Involves Ethical Choices
30(1)
Meanings Are Constructed in Interpersonal Communication
30(1)
Metacommunication Affects Meanings
31(1)
Interpersonal Communication Develops and Sustains Relationships
32(1)
Everyday Application: Improving Your Metacommunication
33(1)
Interpersonal Communication Is Not a Panacea
34(1)
Interpersonal Communication Effectiveness Can Be Learned
34(1)
Guidelines for Interpersonal Communication Competence
35(8)
Develop a Range of Skills
35(1)
Adapt Communication Appropriately
35(1)
Engage in Dual Perspective
36(1)
Everyday Application: Developing Dual Perspective
37(1)
Monitor Your Communication
38(1)
Commit to Effective and Ethical Interpersonal Communication
38(1)
Everyday Application: Improving Communication Competence
39(1)
Chapter Summary
39(1)
Everyday Connections Online
40(1)
Key Concepts
40(1)
For Further Thought & Discussion
41(1)
Continuing the Conversation
41(2)
Communication and the Creation of Self
43(29)
What Is the Self?
44(18)
The Self Arises in Communication with Others
44(1)
Communication in Everyday Life: What Is the Self?
45(2)
Everyday Application: Reflecting on Your Identity Scripts
47(2)
Communication in Everyday Life: Attachment Styles and Relationships with Television Characters
49(2)
Everyday Application: Reviewing Your Social Comparisons
51(1)
Everyday Application: Identifying Social Values in Media
52(1)
The Self Is Multidimensional
52(1)
The Self Is a Process
53(1)
The Self Internalizes Social Perspectives
53(1)
Communication in Everyday Life: The Role of Fathers in Socializing Children
54(1)
Everyday Application: Reflecting on Reflected Appraisals
55(1)
Communication in Everyday Life: The Construction of Race
56(1)
Communication in Everyday Life: Internalizing Racial Stereotypes
57(1)
Communication in Everyday Life: Bruce, Brenda, and David
58(1)
Communication in Everyday Life: A GLAAD Self-Concept
58(1)
Communication in Everyday Life: Caste Counts
59(1)
Social Perspectives on the Self Are Constructed and Variable
59(2)
Communication in Everyday Life: Language and Class
61(1)
Communication in Everyday Life: A Cross-Cultural Look at Sexual Identity
62(1)
Guidelines for Improving Self-Concept
62(10)
Make a Firm Commitment to Change
62(1)
Everyday Application: Social Definitions of Masculinity and Femininity
63(1)
Gain Knowledge as a Basis for Personal Change
63(1)
Communication in Everyday Life: If at First You Don't Succeed
64(1)
Set Goals That Are Realistic and Fair
64(2)
Create a Context That Supports Personal Change
66(1)
Everyday Application: Improving Your Self-Concept
67(1)
Chapter Summary
68(1)
Everyday Connections Online
69(1)
Key Concepts
69(1)
For Further Thought & Discussion
69(1)
Continuing the Conversation
70(2)
Perception and Communication
72(27)
The Process of Human Perception
73(9)
Selection
74(1)
Organization
75(2)
Everyday Application: Changing Constructs, Changing Perceptions
77(1)
Communication in Everyday Life: I'm Cablinasianl
78(1)
Interpretation
78(1)
Communication in Everyday Life: A Script for Romance
79(1)
Everyday Application: Sizing Up Others
80(1)
Communication in Everyday Life Thinking Your Way to a Good Relationship
80(1)
Communication in Everyday Life: Self-Serving Attributions and Sports
81(1)
Influences on Perception
82(7)
Physiology
82(1)
Age
82(1)
Culture
83(1)
Everyday Application: Cultural Values
84(1)
Social Roles
85(1)
Everyday Application: Exploring Standpoints
86(1)
Cognitive Abilities
86(2)
Everyday Application: Discovering Your Implicit Personality Theories
88(1)
Guidelines for Improving Perception and Communication
89(10)
Recognize That All Perceptions Are Partial and Subjective
89(1)
Avoid Mindreading
90(1)
Check Perceptions with Others
90(1)
Everyday Application: Checking Perceptions
91(1)
Distinguish Between Facts and Inferences
91(1)
Everyday Application: Using Tentative Language
92(1)
Guard Against the Self-Serving Bias
92(1)
Guard Against the Fundamental Attribution Error
92(1)
Communication in Everyday Life: The Truth, the Whole Truth, and Nothing but the Truth
93(1)
Monitor Labels
93(1)
Everyday Application: Guarding Against the Fundamental Attribution Error
94(2)
Chapter Summary
96(1)
Everyday Connections Online
96(1)
Key Concepts
97(1)
For Further Thought & Discussion
97(1)
Continuing the Conversation
98(1)
The World of Words
99(29)
The Symbolic Nature of Language
100(3)
Language Is Arbitrary
100(1)
Communication in Everyday Life: Technospeak
101(1)
Language Is Ambiguous
101(1)
Everyday Application: Communicating Clearly
102(1)
Language Is Abstract
102(1)
Principles of Verbal Communication
103(6)
Language and Culture Reflect Each Other
103(1)
Communication in Everyday Life: Our Multicultural Language
103(1)
Communication in Everyday Life: The Whorf-Sapir View of Language
104(1)
Meanings of Language Are Subjective
105(1)
Language Use Is Rule Guided
105(1)
Communication in Everyday Life: Chat Room Etiquette
106(1)
Everyday Application: Communication Rules
107(1)
Punctuation Shapes Meaning
108(1)
Everyday Application: Punctuating Interaction
108(1)
Symbolic Abilities
109(6)
Language Defines
109(1)
Communication in Everyday Life: The First Jewish Candidate for Vice President
110(1)
Language Evaluates
110(1)
Communication in Everyday Life: Reappropriating Language
111(1)
Language Organizes Perceptions
112(1)
Language Allows Hypothetical Thought
113(1)
Language Allows Self-Reflection
114(1)
Speech Communities
115(4)
Communication in Everyday Life: Which Blacks' Black English?
116(1)
Gender Speech Communities
116(3)
Communication in Everyday Life: What's Cool?
119(1)
Guidelines for Improving Verbal Communication
119(9)
Engage in Dual Perspective
119(1)
Communication in Everyday Life: Missing the Boat
120(1)
Own Your Feelings and Thoughts
120(1)
Respect What Others Say About Their Feelings and Thoughts
121(1)
Everyday Application: Using / Language
122(1)
Strive for Accuracy and Clarity
122(1)
Communication in Everyday Life: Respecting Others' Experiences
123(1)
Everyday Application: Using Concrete Language
124(1)
Chapter Summary
124(1)
Everyday Connections Online
125(1)
Key Concepts
125(1)
For Further Thought & Discussion
126(1)
Continuing the Conversation
126(2)
The World Beyond Words
128(26)
Defining Nonverbal Communication
129(3)
Similarities Between Verbal and Nonverbal Communication
130(1)
Differences Between Verbal and Nonverbal Communication
131(1)
Principles of Nonverbal Communication
132(4)
Nonverbal Communication May Supplement or Replace Verbal Communication
132(1)
Nonverbal Communication May Regulate Interaction
132(1)
Nonverbal Communication Often Establishes Relationship-Level Meanings
132(2)
Nonverbal Communication Reflects and Expresses Cultural Values
134(1)
Communication in Everyday Life: ``I'll Move When I'm Ready and Not Before!''
135(1)
Communication in Everyday Life: Multitasking Time
136(1)
Types of Nonverbal Communication
136(12)
Kinesics
136(1)
Communication in Everyday Life: How to Discourage Assault
137(1)
Everyday Application: Communicating Closeness
138(1)
Haptics
138(1)
Physical Appearance
139(1)
Communication in Everyday Life: Beauty for Sale
140(1)
Artifacts
140(1)
Communication in Everyday Life: Help with Eating Disorders
141(1)
Communication in Everyday Life: Identity Symbols
141(1)
Everyday Application: Artifacts and Identity
142(1)
Environmental Factors
142(1)
Proxemics and Personal Space
143(1)
Communication in Everyday Life: Kwanzaa
144(1)
Communication in Everyday Life: Environmental Racism
145(1)
Everyday Application: What Does Your Space Say?
145(1)
Chronemics
145(1)
Communication in Everyday Life: Cultural Differences in Workplace Nonverbal Communication
146(1)
Paralanguage
146(1)
Communication in Everyday Life: The Time Bind
147(1)
Silence
147(1)
Everyday Application: Paralinguistic Cues
148(1)
Guidelines for Improving Nonverbal Communication
148(6)
Monitor Your Nonverbal Communication
148(1)
Be Tentative When Interpreting Others' Nonverbal Communication
149(1)
Everyday Application: Using / Language About Nonverbal Behaviors
149(2)
Chapter Summary
151(1)
Everyday Connections Online
151(1)
Key Concepts
152(1)
For Further Thought & Discussion
152(1)
Continuing the Conversation
152(2)
Mindful Listening
154(27)
The Listening Process
156(5)
Communication in Everyday Life: Signing as a Foreign Language
157(1)
Being Mindful
157(1)
Physically Receiving Messages
157(1)
Everyday Application: Being Mindful
158(1)
Selecting and Organizing Material
159(1)
Communication in Everyday Life: Hard Times for Listening
159(1)
Interpreting Communication
160(1)
Responding
160(1)
Everyday Application: Responsive Listening
161(1)
Remembering
161(1)
Obstacles to Effective Listening
161(6)
External Obstacles
161(1)
Communication in Everyday Life: Technological Overload
162(1)
Internal Obstacles
163(2)
Communication in Everyday Life: Listening in a World Dominated by Sight
165(2)
Forms of Nonlistening
167(4)
Pseudolistening
167(1)
Monopolizing
167(2)
Selective Listening
169(1)
Defensive Listening
169(1)
Ambushing
170(1)
Literal Listening
170(1)
Everyday Application: Identifying Your Ineffective Listening
171(1)
Adapting Listening to Communication Goals
171(5)
Listening for Pleasure
171(1)
Listening for Information
171(2)
Everyday Application: Improving Your Retention
173(1)
Listening to Support Others
173(1)
Everyday Application: Learning to Paraphrase
174(1)
Everyday Application: Using Minimal Encouragers
175(1)
Guidelines for Effective Listening
176(5)
Be Mindful
176(1)
Adapt Listening Appropriately
176(1)
Listen Actively
177(1)
Communication in Everyday Life: More on Developing Listening Skills
177(1)
Chapter Summary
177(1)
Everyday Connections Online
178(1)
Key Concepts
178(1)
For Further Thought & Discussion
179(1)
Continuing the Conversation
179(2)
Part Two Weaving Communication into Relationships
Emotions and Communication
181(29)
Emotional Intelligence
183(2)
Communication in Everyday Life: Chelsey's Smile
183(1)
Everyday Application: What's Your EQ?
184(1)
The Nature of Emotions
185(10)
Definition of Emotions
185(4)
Communication in Everyday Life: The Social Shaping of Grief
189(1)
Communication in Everyday Life: Cultural Codes for Anger
190(1)
Everyday Application: Identifying Feeling Rules
191(2)
Everyday Application: Religions and Feeling Rules
193(1)
Communication in Everyday Life: The Gift of Fear
193(1)
The Impact of Different Views of Emotions
194(1)
Communication in Everyday Life: Managing Anger
194(1)
Obstacles to Effective Communication of Emotions
195(6)
Reasons We May Not Express Emotions
195(3)
Communication in Everyday Life: Emotional Intelligence on the Job
198(1)
Ineffective Expression of Emotions
198(1)
Everyday Application: Enlarging Your Emotional Vocabulary
199(2)
Everyday Application: Avoiding Counterfeit Emotional Language
201(1)
Guidelines for Communicating Emotions Effectively
201(9)
Identify Your Emotions
201(1)
Choose How to Communicate Your Emotions
201(2)
Communication in Everyday Life: Virtual Emotions
203(1)
Own Your Feelings
203(1)
Monitor Your Self-Talk
203(1)
Adopt a Rational-Emotive Approach to Feelings
204(1)
Communication in Everyday Life: Talking Yourself Into--or Out of--a Job
204(1)
Communication in Everyday Life: Albert Ellis in Action
205(1)
Respond Sensitively When Others Communicate Emotions
205(1)
Chapter Summary
206(1)
Everyday Connections Online
207(1)
Key Concepts
207(1)
For Further Thought & Discussion
207(1)
Continuing the Conversation
208(2)
Communication Climate: The Foundation of Personal Relationships
210(28)
Elements of Satisfying Personal Relationships
211(8)
Investment
212(1)
Everyday Application: Your Investment in Relationships
212(1)
Commitment
213(1)
Communication in Everyday Life: What Keeps Relationships Together?
213(1)
Trust
213(2)
Communication in Everyday Life: Dialogue and Doing: Alternate Paths to Closeness
215(1)
Comfort with Relational Dialectics
216(2)
Everyday Application: Applying Relational Dialectics
218(1)
Confirming and Disconfirming Climates
219(9)
Communication in Everyday Life: Getting to Know Martin Buber
220(1)
Levels of Confirmation and Disconfirmation
220(1)
Communication in Everyday Life: Guidelines for Communicating with People with Disabilities
221(1)
Everyday Application: Analyzing Your Relationships
222(1)
Defensive and Supportive Climates
222(2)
Everyday Application: Using Descriptive Language
224(3)
Everyday Application: Assessing Communication Climate
227(1)
Guidelines for Creating and Sustaining Healthy Climates
228(10)
Actively Use Communication to Shape Climates
228(1)
Accept and Confirm Others
228(1)
Affirm and Assert Yourself
229(1)
Everyday Application: Communicating Assertively
230(1)
Self-Disclose When Appropriate
230(2)
Respect Diversity in Relationships
232(1)
Respond to Others' Criticism Constructively
232(2)
Chapter Summary
234(1)
Everyday Connections Online
235(1)
Key Concepts
235(1)
For Further Thought & Discussion
235(1)
Continuing the Conversation
236(2)
Managing Conflict in Relationships
238(30)
Defining Interpersonal Conflict
241(1)
Expressed Disagreement
241(1)
Interdependence
241(1)
Felt Need to Resolve
241(1)
Principles of Conflict
242(6)
Conflict Is a Natural Process in All Relationships
242(1)
Conflict May Be Overt or Covert
242(1)
Everyday Application: Understanding Your Conflict Script
243(1)
Everyday Application: Identifying Games in Your Communication
244(1)
Conflict Behaviors and Meanings Are Shaped by Social Locations
245(1)
Conflict Can Be Managed Well or Poorly
246(1)
Conflict Can Be Good for Individuals and Relationships
247(1)
Orientations to Conflict
248(3)
Lose-Lose
248(1)
Win-Lose
249(1)
Communication in Everyday Life: Japanese and American Styles of Negotiation
249(1)
Win-Win
250(1)
Everyday Application: Identifying Your Conflict Orientations
250(1)
Responses to Conflict
251(2)
Exit Response
251(1)
Neglect Response
252(1)
Loyalty Response
252(1)
Voice Response
252(1)
Everyday Application: Enlarging Your Repertoire of Responses to Conflict
253(1)
Communication Patterns During Conflict
253(7)
Unproductive Conflict Communication
253(3)
Constructive Conflict Communication
256(2)
Conflict Management Skills
258(2)
Guidelines for Effective Communication During Conflict
260(8)
Focus on the Overall Communication System
261(1)
Time Conflict Effectively
261(1)
Aim for Win-Win Conflict
262(1)
Honor Yourself, Your Partner, and the Relationship
262(1)
Show Grace When Appropriate
263(1)
Communication in Everyday Life: The Communication of Forgiveness
264(1)
Chapter Summary
264(1)
Everyday Connections Online
265(1)
Key Concepts
265(1)
For Further Thought & Discussion
266(1)
Continuing the Conversation
266(2)
Friendships in Our Lives
268(25)
The Nature of Friendship
269(7)
Willingness to Invest
269(1)
Everyday Application: Your Style of Friendship
270(1)
Emotional Closeness
270(2)
Everyday Application: Appreciating Talking and Doing in Friendships
272(1)
Acceptance
273(1)
Trust
273(1)
Support
274(2)
The Development and Rules of Friendship
276(4)
The Developmental Course of Friendship
276(2)
Communication in Everyday Life: Maintaining Friendships
278(1)
Rules of Friendship
279(1)
Communication in Everyday Life: The Rules of Friendship
279(1)
Pressures on Friendships
280(5)
Internal Tensions
280(1)
Communication in Everyday Life: Friendships Around the World
281(1)
External Pressures
282(1)
Communication in Everyday Life: Just Friends?
283(1)
Communication in Everyday Life: Friendships Across the Lifespan
284(1)
Everyday Application: Maintaining Friendship over Distance
285(1)
Guidelines for Communication Between Friends
285(8)
Engage in Dual Perspective
286(1)
Communicate Honestly
286(1)
Everyday Application: Communicating Needs Clearly
287(1)
Grow from Differences
288(1)
Don't Sweat the Small Stuff
288(1)
Communication in Everyday Life: A Both---And Approach to Relationships
289(1)
Chapter Summary
289(1)
Everyday Connections Online
290(1)
Key Concepts
290(1)
For Further Thought & Discussion
290(1)
Continuing the Conversation
291(2)
Committed Romantic Relationships
293(34)
Committed Romantic Relationships
294(6)
Cultural Shaping of Romantic Ties
294(1)
Communication in Everyday Life: The Rise of Online Romance
295(1)
Dimensions of Romantic Relationships
296(1)
Everyday Application: Measuring Love and Commitment
297(1)
Communication in Everyday Life: The Prototype of Love
298(1)
Styles of Loving
298(2)
The Development of Romantic Relationships
300(7)
Growth Stages
301(1)
Communication in Everyday Life: E-Crushes
302(1)
Communication in Everyday Life: Development of Interracial Relationships
302(1)
Communication in Everyday Life: The Chemistry of Love
303(1)
Everyday Application: Intimate Talk
304(1)
Navigation
304(1)
Everyday Application: Measuring the Strength of Your Relationship
305(1)
Deterioration Stages
306(1)
Long-Term Commitments
307(7)
Nonmarital Commitments
307(1)
Marriage
308(2)
Communication in Everyday Life: Marital Types
310(1)
The Family Life Cycle
311(3)
Challenges to Sustaining Romantic Relationships
314(6)
Ensuring Equity
314(1)
Communication in Everyday Life: The Second Shift
315(1)
Negotiating Safer Sex
315(1)
Avoiding Violence and Abuse
316(2)
Managing Long-Distance Romance
318(1)
Communication in Everyday Life: Coping with Geographic Separation
319(1)
Guidelines for Communication Between Romantic Partners
320(7)
Show Respect and Consideration
320(1)
Don't Sweat the Small Stuff
320(1)
Communication in Everyday Life: What Makes a Good Marriage?
321(1)
Make Daily Choices That Enhance Intimacy
321(1)
Communication in Everyday Life: Love as a Package Deal
322(1)
Chapter Summary
322(1)
Everyday Connections Online
323(1)
Key Concepts
323(1)
For Further Thought & Discussion
323(1)
Continuing the Conversation
324(3)
Epilogue: Continuing the Conversation 327(4)
Glossary 331(6)
References 337(18)
Credits 355(2)
Index 357

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