| Preface |
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xiii | |
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Organizational Behavior as a Way of Thinking and Acting |
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1 | (18) |
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The Roots of Organizational Behavior |
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9 | (4) |
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10 | (3) |
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Values and Assumptions of Organizational Behavior |
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13 | (2) |
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Themes and Purposes of This Book |
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15 | (4) |
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Knowing and Managing Yourself |
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19 | (38) |
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20 | (2) |
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20 | (1) |
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21 | (1) |
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22 | (9) |
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Improving Your Sense of Self |
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24 | (1) |
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24 | (1) |
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25 | (6) |
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31 | (2) |
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33 | (24) |
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Increasing Self-Knowledge |
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33 | (1) |
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33 | (1) |
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34 | (23) |
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57 | (32) |
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58 | (1) |
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59 | (20) |
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Characteristics of Creative Individuals |
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60 | (1) |
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Conceptual Skills and Abilities |
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61 | (1) |
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61 | (1) |
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62 | (1) |
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An Intergrated Perspective on Creativity |
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62 | (1) |
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Why Do We Need Creativity in Public Organizations? |
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63 | (1) |
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64 | (2) |
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Roles in the Creative Process |
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66 | (2) |
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Impediments to Creativity |
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68 | (1) |
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Defining the Problem Incorrectly |
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68 | (1) |
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Judging Ideas too Quickly |
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69 | (1) |
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Stopping at the First Acceptable Idea |
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69 | (1) |
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69 | (1) |
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Other Ways of Thwarting Creativity |
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70 | (1) |
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Fostering Creativity in Organizations |
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70 | (1) |
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71 | (1) |
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72 | (1) |
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Organizational and Work Group Culture |
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72 | (1) |
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Workload Pressures and Resources |
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73 | (1) |
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Fostering Creativity---Putting It All Together |
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74 | (1) |
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Techniques for Improving Creativity |
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74 | (1) |
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The Idea Box or Matrix Analysis |
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74 | (1) |
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75 | (2) |
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77 | (1) |
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Enhancing Your Personal Creativity |
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77 | (2) |
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79 | (3) |
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82 | (7) |
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82 | (1) |
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83 | (1) |
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83 | (6) |
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89 | (32) |
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91 | (5) |
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91 | (1) |
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92 | (2) |
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94 | (1) |
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95 | (1) |
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96 | (16) |
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The Consequences and Costs of Stress |
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98 | (1) |
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Stress: Good, Bad, and Ugly |
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99 | (1) |
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Sources of Stress on the Job |
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100 | (1) |
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Interpersonal Relationships |
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101 | (1) |
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Role Ambiguity and Conflict |
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101 | (1) |
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102 | (1) |
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Intrinsic Nature of the Work |
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102 | (1) |
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103 | (1) |
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Organizational Environment |
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103 | (1) |
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103 | (1) |
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Coping With and Managing Stress |
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104 | (1) |
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105 | (1) |
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106 | (1) |
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107 | (1) |
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Taking Control of Your Time |
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108 | (1) |
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109 | (1) |
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Other Organizational Factors |
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110 | (2) |
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112 | (2) |
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114 | (7) |
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114 | (2) |
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116 | (5) |
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121 | (30) |
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124 | (2) |
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124 | (1) |
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124 | (2) |
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126 | (18) |
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Models of Decision Making |
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126 | (1) |
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127 | (3) |
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The Organizational Process Model |
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130 | (2) |
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The Governmental Politics Model |
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132 | (3) |
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135 | (2) |
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What Techniques Are Available to Assist You? |
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137 | (1) |
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137 | (2) |
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139 | (1) |
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Cost-Benefit and Cost-Effectiveness Analysis |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (2) |
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144 | (1) |
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145 | (6) |
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A Decision-Making Framework |
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145 | (1) |
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146 | (1) |
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Using the Decision Tree for Levels of Participation |
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147 | (4) |
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Motivating Yourself and Others |
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151 | (30) |
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155 | (1) |
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155 | (1) |
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What Will Motivate You in the Future? |
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156 | (1) |
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156 | (14) |
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156 | (2) |
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Changing Perspectives on Motivation |
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158 | (1) |
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158 | (4) |
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162 | (2) |
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164 | (1) |
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165 | (1) |
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Reinforcement, Reward, and Punishment |
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166 | (1) |
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Participation as a Motivator |
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167 | (1) |
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Motivation and Life Stages |
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167 | (1) |
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Public Service Motivation |
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168 | (1) |
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``Anti-Motivation'' Theories |
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169 | (1) |
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170 | (4) |
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174 | (7) |
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SOS in DHS: A Problem of Motivation |
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174 | (1) |
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175 | (6) |
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Leadership in Public Organizations |
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181 | (40) |
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183 | (3) |
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What Makes a Good Leader? |
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184 | (1) |
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What Is Your Leadership Style? |
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185 | (1) |
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186 | (25) |
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Traditional Approaches to Leadership |
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187 | (1) |
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187 | (1) |
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188 | (2) |
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The Context of Leadership |
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190 | (5) |
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Contemporary Approaches to Leadership |
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195 | (1) |
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From Traits, to Skills, to Strategies |
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195 | (4) |
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The Transformational Approach |
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199 | (3) |
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Transforming Organizations |
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202 | (3) |
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205 | (1) |
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Leadership in the Public Service |
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206 | (1) |
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Leadership in the Policy Process |
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207 | (2) |
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Leadership in Public Agencies |
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209 | (1) |
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210 | (1) |
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211 | (2) |
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213 | (8) |
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Developing a Leadership Autobiography |
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213 | (1) |
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213 | (1) |
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Transactional Versus Transformational Leadership |
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214 | (1) |
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Assessing Your Leadership Style |
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215 | (6) |
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Power and Organizational Politics |
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221 | (34) |
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222 | (2) |
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224 | (22) |
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224 | (3) |
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Changing Perspectives on Workers and Organizations |
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227 | (1) |
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Questioning Power and Authority |
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228 | (2) |
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230 | (1) |
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231 | (1) |
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231 | (1) |
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232 | (1) |
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232 | (1) |
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233 | (1) |
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Recognizing Power and Organizational Politics |
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234 | (2) |
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236 | (2) |
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Structural Aspects of Power |
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238 | (1) |
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Is Power a Positive Force or a Destructive Force? |
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239 | (2) |
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Managing Power and Organizational Politics |
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241 | (2) |
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Empowerment: More Than Delegation |
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243 | (2) |
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Power and the Public Service |
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245 | (1) |
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246 | (3) |
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249 | (6) |
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Politics and MBO: A Case Study |
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250 | (1) |
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Observing Organizational Politics |
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251 | (4) |
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Communicating Effectively with Others |
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255 | (40) |
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261 | (1) |
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262 | (23) |
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Improving Interpersonal Communication |
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262 | (1) |
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Barriers to Effective Communication |
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262 | (4) |
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266 | (3) |
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269 | (1) |
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270 | (1) |
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271 | (4) |
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275 | (2) |
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277 | (2) |
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Specialized Forms of Communication |
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279 | (1) |
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279 | (1) |
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Conducting Effective Meetings |
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280 | (2) |
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Writing Memors, Reports, and Proposals |
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282 | (3) |
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285 | (2) |
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287 | (8) |
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An Exercise in Supportive Communication |
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287 | (1) |
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Turmoil in the Community Development Department |
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288 | (1) |
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One-Way Communication Versus Two-Way Communication |
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289 | (2) |
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Trends in Electronic Communication |
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291 | (4) |
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Working in Groups and Teams |
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295 | (32) |
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298 | (5) |
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Assessing Team Performance |
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298 | (1) |
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Getting to Know Your Team |
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299 | (3) |
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302 | (1) |
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303 | (16) |
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305 | (2) |
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307 | (2) |
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309 | (3) |
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Measuring Team Effectiveness |
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312 | (3) |
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Individual Styles and Team Development |
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315 | (1) |
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316 | (1) |
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317 | (1) |
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317 | (2) |
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319 | (1) |
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319 | (2) |
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321 | (6) |
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321 | (1) |
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The Case of Guard Uniforms |
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322 | (1) |
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Relocating a State Reformatory School |
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323 | (4) |
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327 | (26) |
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330 | (1) |
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How Do You Behave During Conflict? |
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330 | (1) |
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How Do Relationships Affect Conflict? |
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331 | (1) |
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331 | (14) |
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333 | (1) |
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333 | (1) |
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334 | (1) |
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334 | (1) |
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335 | (1) |
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336 | (3) |
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Strategies for Negotiation and Conflict Management |
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339 | (4) |
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Conflict and the Public Sector |
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343 | (2) |
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345 | (2) |
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347 | (6) |
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347 | (1) |
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348 | (1) |
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Budget Surplus Case Study |
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348 | (1) |
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Parks and Recreation Case Study |
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349 | (4) |
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353 | (38) |
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356 | (2) |
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To Change or Not to Change? |
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356 | (1) |
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Your Orientation Toward Change |
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357 | (1) |
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Discussing Your Experiences With Change |
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358 | (1) |
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358 | (23) |
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Approaches to Understanding Change |
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358 | (1) |
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358 | (2) |
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360 | (3) |
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Open Systems and Organizational Learning |
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363 | (5) |
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Approaches to Bringing About Change |
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368 | (1) |
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Change Through Management Action or Reorganization |
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368 | (3) |
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371 | (4) |
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375 | (1) |
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Steps in Organizational Transformations |
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376 | (1) |
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Change and Innovation in Public Organizations |
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377 | (3) |
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A Final Note on Personal Change |
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380 | (1) |
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381 | (2) |
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383 | (8) |
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Reasoning Processes in Organizational Change |
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383 | (2) |
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Leading Change in Local Government |
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385 | (6) |
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Representing the Organization ``On the Outside'' |
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391 | (32) |
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393 | (2) |
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Networks and Relationships |
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393 | (1) |
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394 | (1) |
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395 | (21) |
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The Traditional Skills of External Relations |
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396 | (1) |
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Developing Effective Relations With the Legislature |
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396 | (3) |
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399 | (4) |
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Making Effective Presentations |
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403 | (2) |
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The New Skills of External Relations |
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405 | (1) |
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Listening to Citizens, Clients, and ``Customers'' |
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405 | (5) |
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Involving Citizens in the Work of Government |
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410 | (3) |
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Collaborating With Others |
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413 | (3) |
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416 | (1) |
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417 | (6) |
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Improving Relationships With the Legislature |
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417 | (1) |
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Improving Service Quality |
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418 | (1) |
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Community Involvement in Changing Priorities |
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418 | (5) |
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Managing Behavior in the Public Interest |
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423 | (20) |
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Exploring Diversity and Multiculturalism |
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424 | (5) |
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Learning Cultural Awareness |
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426 | (1) |
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Increasing Cultural Competence |
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426 | (3) |
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The Ethics of Managing Change |
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429 | (5) |
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434 | (6) |
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440 | (3) |
| Index |
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443 | (12) |
| About the Authors |
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455 | |