Managing the Human Side of Information Technology Management: Challenges and Solutions,9781931777742

Managing the Human Side of Information Technology Management: Challenges and Solutions

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ISBN13: 9781931777742
ISBN10: 1931777748
Format: Paperback
Pub. Date: 2003-05-01
Publisher(s): Igi Global
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Summary

"Strategies for effectively managing how information technology impacts human and organizational behavior are discussed in this business guide. Covering both the ôsoftö and ôhardö dimensions of organizational development, information is provided on e-communication, virtual teams, and action learning. A framework for increasing crosscultural efficiency and the global economy engagement is provided."

Table of Contents

Preface i
Edward J. Szewczak
Coral R. Snodgrass
Part I: Leadership, Risk, Spirit and Information Technology
The Changing Face of Leadership: The Influence of Information Technology
1(34)
Walter O. Einstein
John H. Humphreys
The Social Antecedents of Business Process Planning Effectiveness
35(25)
Sofiane Sahraoui
Assessing the Risks of IT-Enabled Jobs
60(18)
Laura Lally
The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology
78(28)
Huub J. M. Ruel
Part II: Organizational Communication, Learning and Information Technology
Computer-Mediated Communication--The Power of Email as a Driver for Changing the Communication Paradigm
106(25)
Dianne Willis
Personal Information Privacy and the Internet: Issues, Challenges and Solutions
131(31)
Edward J. Szewczak
E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups
162(20)
Ned Kock
Robert J. McQueen
A Strategic Systems Perspective of Organizational Learning: Development of a Process Model Linking Theory and Practice
182(41)
Olivia Ernst Neece
Part III: Organizational Groups and Information Technology
GSS Facilitation: A Reflective Practitioner Perspective
223(27)
Pak Yoong
Brent Gallupe
Using Action Learning in GSS Facilitation Training
250(16)
Pak Yoong
Brent Gallupe
Extending Collaboration Support Systems: Making Sense in Remote Innovation
266(25)
Thekla Rura-Polley
Ellen Baker
Part IV: Culture and Information Technology
The Framework for a Cross-Cultural Communication Process Efficiency and Cost in the Global Economy
291(20)
Andrew Targowski
Ali Metwalli
Cultural Characteristics of IT Professionals: An Ethnographic Perspective
311(32)
Robert W. Gerulat
About the Authors 343(6)
Index 349

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