Managing Risk in Communication Encounters : Strategies for the Workplace
by Vincent R. WaldronFormat: Paperback
Pub. Date: 2010-01-19
Publisher(s): SAGE Publications, Inc
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Summary
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.
Table of Contents
| Introduction: A Theoretical Model for Managing Workplace Risk | |
| The Anatomy of Workplace Risk | |
| Forms of Risk | |
| A Communicative Approach to Risk | |
| A Risk Negotiation Framework | |
| Delivering and Seeking Feedback | |
| Why is Delivering and Seeking Feedback Important? | |
| Key Research Studies | |
| Negative Feedback and the Risk Negotiation Cycle | |
| Managing Emotion | |
| Why is Managing Emotion Important? | |
| Key Research Studies | |
| Coping with Emotion and the Risk Negotiation Cycle | |
| Resisting Bullying and Harassment | |
| Why is Resisting Bullying and Harassment Important? | |
| Key Research Studies | |
| Resisting Workplace Bullying and the Risk Negotiation Cycle | |
| Negotiating Workplace Relationships | |
| Why is Negotiating Workplace Relationships Important? | |
| Key Research Studies | |
| Managing Workplace Relationships and the Risk Negotiation Cycle | |
| Monitoring Organization Romance | |
| Why is Monitoring Organizational Romance Important? | |
| Key Research Studies | |
| Monitoring Organizational Romance and the Risk Negotiation Cycle | |
| Dealing with Difference | |
| Why is Dealing with Difference Important? | |
| Key Research Studies | |
| Dealing with Difference and the Risk Negotiation Cycle | |
| Expressing Dissent | |
| Why is Expressing Dissent Important? | |
| Key Research Studies | |
| Expressing Dissent and the Risk Negotiation Cycle | |
| Proposing New Ideas | |
| Why is Proposing New Ideas Important? | |
| Key Research Studies | |
| Proposing New Ideas and the Risk Negotiation Cycle | |
| Responding to Difficult Team Members | |
| Why is Responding to Difficult Team Members Important? | |
| Key Research Studies | |
| Responding to a Difficult Team Member and the Risk Negotiation Cycle | |
| Conclusion: Risk and Next Generation Challenges | |
| Relational Risks | |
| Organizational Risks | |
| Societal Risk | |
| Risk Revisited | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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