Organizational Communication,9780534561468

Organizational Communication

by
ISBN13: 9780534561468
ISBN10: 0534561462
Format: Hardcover
Pub. Date: 2002-11-01
Publisher(s): Cengage Learning
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Summary

Katherine Miller's book offers comprehensive coverage of the perspectives and processes important to your understanding of organizational communication -- including current material on the field's burgeoning research and theory. Case studies and other tools help you think critically about what you read and make your own decisions. Book jacket.

Table of Contents

PART A FOUNDING APPROACHES 1(68)
Classical Approaches
4(22)
The Machine Metaphor of Organizing
4(2)
Henri Fayol's Theory of Classical Management
6(5)
Elements of Management
7(1)
Principles of Management
7(3)
Summary of Fayol's Theory
10(1)
Max Weber's Theory of Bureaucracy
11(2)
Frederick Taylor's Theory of Scientific Management
13(3)
Impetus for the Theory of Scientific Management
14(1)
Components of Scientific Management
14(2)
Communication in Classical Approaches
16(2)
Content of Communication
17(1)
Spotlight on Scholarship
18(2)
Direction of Communication Flow
19(1)
Channel of Communication
19(1)
Style of Communication
20(1)
Classical Management in Organizations Today
20(2)
Classical Structure in Today's Organizations
21(1)
Classical Job Design in Today's Organizations
22(1)
Summary
22(2)
Case Study: The Creamy Creations Takeover
24(2)
Human Relations Approaches
26(21)
From Classical Theory to Human Relations: The Hawthorne Studies
27(3)
The Illumination Studies
27(1)
The Relay Assembly Test Room Studies
27(1)
The Interview Program
28(1)
The Bank Wiring Room Studies
28(1)
Explanations of Findings in the Hawthorne Studies
29(1)
Theories of the Human Relations Movement
30(8)
Maslow's Hierarchy of Needs Theory
30(3)
Herzberg's Motivation-Hygiene Theory
33(2)
McGregor's Theory X and Theory Y
35(2)
Comparison of the Three Theories
37(1)
Spotlight on Scholarship
38(1)
Communication in Human Relations Approaches
39(3)
Content of Communication
39(1)
Direction of Communication Flow
40(1)
Channel of Communication
40(1)
Style of Communication
41(1)
The Human Relations Approach in Organizations Today
42(1)
Impact on Managerial Attitudes
42(1)
Impact on Job Design
42(1)
Summary
43(2)
Case Study: Motivation at Healthtime Fitness Club
45(2)
Human Resources Approaches
47(22)
Impetus for the Human Resources Approach
48(4)
Do Human Relations Principles Work?
48(2)
Misuse of Human Relations Principles
50(2)
Founding Theories of the Human Resources Approach
52(5)
Blake and Mouton's Managerial Grid
52(1)
Likert's System IV
53(2)
Ouchi's Theory Z
55(1)
Comparison of the Three Theories
56(1)
Communication in Human Resources Organizations
57(2)
Content of Communication
57(1)
Direction of Communication Flow
58(1)
Channel of Communication
58(1)
Style of Communication
59(1)
Human Resources Organizations Today
59(1)
Spotlight on Scholarship
60(5)
The ``What'' of Human Resources Programs
60(2)
The ``How'' of Human Resources Programs
62(3)
Summary
65(2)
Case Study: Teamwork at the Marshall's Processing Plant
67(2)
PART B CONTEMPORARY APPROACHES 69(66)
Systems Approaches
71(23)
The Systems Metaphor and Systems Concepts
72(5)
Systems Components
73(1)
Systems Processes
74(2)
System Properties
76(1)
Spotlight on Scholarship
77(3)
Three Systems Theories
80(6)
Cybernetic Systems Theory
80(2)
Karl Weick's Theory of Organizing
82(2)
``New Science'' Systems Theory
84(2)
Methods for Studying Organizational Systems
86(4)
Network Analysis
86(2)
Modeling Techniques
88(2)
Case Analysis
90(1)
Summary
90(2)
Case Study: Sensemaking after the Acquisition
92(2)
Cultural Approaches
94(21)
Prescriptive Views of Culture
95(3)
Deal and Kennedy's ``Strong Cultures''
96(1)
Peters and Waterman's ``Excellent Cultures''
96(2)
Alternative Approaches to Culture
98(2)
Organizational Cultures Are Complicated
99(1)
Organizational Cultures Are Emergent
99(1)
Spotlight on Scholarship
100(3)
Organizational Cultures Are Not Unitary
101(1)
Organizational Cultures Are Often Ambiguous
102(1)
Schein's Model of Organizational Culture
103(7)
A Definition of Culture
103(1)
A Model of Culture
104(6)
Methods for Studying Organizational Culture
110(2)
Summary
112(1)
Case Study: The Rise and Fall of Enron
113(2)
Critical Approaches
115(20)
Critical Approaches
116(8)
The Pervasiveness of Power
117(5)
Ideology and Hegemony
122(1)
Emancipation
123(1)
Two Critical Approaches in Communication
124(2)
A Theory of Concertive Control
125(1)
Spotlight on Scholarship
126(5)
Feminist Theories of Organizational Communication
128(3)
Research Methodology in the Critical Approach
131(1)
Summary
132(1)
Case Study: Talking Turkey
133(2)
PART C ENDURING PROCESSES 135(88)
Assimilation Processes
137(21)
Models of Organizational Socialization
138(2)
Phases of Socialization
138(2)
Spotlight on Scholarship
140(4)
Content of Socialization
142(1)
Summary of Socialization Models
143(1)
Communication Processes During Assimilation
144(9)
The Employment Interview
144(3)
Newcomer Information-Seeking Tactics
147(2)
Role-Development Processes
149(3)
Organizational Exit
152(1)
Summary
153(3)
Case Study: Letters to Delta Chi
156(2)
Decision-Making Processes
158(24)
Models of the Decision-Making Process
158(3)
Rational Models of Decision Making
158(1)
Alternatives to Rational Models
159(2)
Descriptive Research on Organizational Decision Making
161(2)
Small-Group Decision Making
163(5)
Descriptive Models of Small-Group Decision Making
163(2)
Effective Small-Group Decision Making
165(3)
Spotlight on Scholarship
168(1)
Participation in Decision Making
169(6)
Effects of Participation in Decision Making
170(1)
Models of the Participation Process
170(2)
Participative Applications in Organizations and Workplace Democracy
172(3)
Summary
175(4)
Case Study: Too Many Majors
179(3)
Conflict Management Processes
182(22)
Conceptualizing the Conflict Process
182(4)
Defining Conflict
182(2)
Levels of Organizational Conflict
184(1)
Phases of Organizational Conflict
184(2)
Managing Organizational Conflict
186(7)
Conflict Styles
186(3)
Bargaining and Negotiation
189(2)
Third-Party Conflict Resolution
191(2)
Factors Influencing the Conflict Management Process
193(2)
Personal Factors
194(1)
Relational Factors
194(1)
Spotlight on Scholarship
195(2)
Cultural Factors
196(1)
An Alternative View of Conflict
197(1)
Summary
198(4)
Case Study: The Problem with Teamwork
202(2)
Change Processes in Organizations
204(19)
Organizational Change Processes
205(3)
Models of Organizational Change
205(2)
Reactions to Organizational Change
207(1)
Spotlight on Scholarship
208(4)
Communication in the Change Process
210(2)
Individual Change Processes: Feedback
212(6)
Feedback Contexts
213(2)
Feedback Dimensions
215(1)
Effects of Feedback
216(1)
Seeking Feedback
217(1)
Summary
218(3)
Case Study: The Performance Appraisal Meeting
221(2)
PART D EMERGING PROCESSES 223(80)
Processes of Emotion in the Workplace
225(20)
Emotion in the Workplace
226(4)
Emotion as Part of the Job
226(2)
Emotion as Part of Workplace Life
228(2)
Spotlight on Scholarship
230(1)
Summary
231(1)
Stress, Burnout, and Social Support in the Workplace
231(10)
Burnout
232(1)
Stressors That Lead to Burnout
233(1)
Outcomes of Burnout
234(1)
Communication as a Cause of Burnout
235(3)
Coping with Burnout
238(3)
Summary
241(2)
Case Study: After September 11: Emotion in the Workplace
243(2)
Diversity Management Processes
245(21)
Women and Minorities in Today's Organizations
246(5)
Explanation 1: Actual Differences
247(1)
Explanation 2: Systemic Barriers
248(2)
Explanation 3: Discrimination
250(1)
The Multicultural Organization
251(5)
The Diverse Organization: Opportunities
253(2)
The Diverse Organization: Challenges
255(1)
Spotlight on Scholarship
256(4)
Managing Cultural Diversity
260(2)
Summary
262(2)
Case Study: Perspectives on Encouraging Cultural Diversity
264(2)
Technological Processes
266(19)
Types of Organizational Communication Technology
267(3)
Theories of Communication Media Usage
270(5)
The Media Richness Model
270(2)
The Social Information Processing Model
272(2)
The Dual-Capacity Model
274(1)
Spotlight on Scholarship
275(1)
Effects of Organizational Communication Technology
276(4)
Effects on Communication Content
277(1)
Effects on Communication Patterns
277(1)
Effects on Communication Outcomes
278(1)
Effects on Organizational Structure
279(1)
Summary
280(3)
Case Study: High-Tech Gardening
283(2)
The Changing Landscape of Organizations
285(18)
Communication in the Global Workplace
286(2)
Spotlight on Scholarship
288(4)
Effects of Globalization
288(4)
Communication in an Era of Shifting Identity
292(2)
Communication in a Service Economy
294(3)
Communication in the Age of the Disposable Worker
297(3)
Summary
300(1)
Case Study: Charting the Changing Nature of Work
301(2)
References 303(20)
Author Index 323(4)
Subject Index 327

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