The IT Professional's Business and Communications Guide A Real-World Approach to CompTIA A+ Soft Skills,9780470126356

The IT Professional's Business and Communications Guide A Real-World Approach to CompTIA A+ Soft Skills

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Edition: 1st
ISBN13: 9780470126356
ISBN10: 0470126353
Format: Paperback
Pub. Date: 2007-04-30
Publisher(s): Sybex
List Price: $26.49

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Summary

The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction, including: Customer Interaction Oral and Visual Expression Active and Passive Communication Direct and Indirect Explanation Professional and Ethical Behavior Large and Small Scale Environment Social Operations Business Social Interaction Multicultural Communication and Responsibility

Author Biography

Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

Table of Contents

Introduction
Interacting with Customers
Working with Professionals
Using Proper Phone Techniques
Security in Communication
Workplace Communication and Practices
Leadership in IT
Communication in the Real World
Index
Table of Contents provided by Publisher. All Rights Reserved.

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