Raving Fans A Revolutionary Approach to Customer Service,9780739309537

Raving Fans A Revolutionary Approach to Customer Service

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Edition: Abridged
ISBN13: 9780739309537
ISBN10: 0739309536
Format: CD
Pub. Date: 2004-01-13
Publisher(s): Random House Audio
List Price: $16.05

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Summary

A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans. Read by Rick Adamson, Kate Borger, & John Mollard. Book available.

Author Biography

<b>Ken Blanchard</b> is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of <b>The One Minute Manager</b> and eleven other bestselling books.<br><br><b>Sheldon Bowles</b>, co-author of <b>Gung Ho!</b>, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.<br><br>The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.<br><br><br><i>From the Cassette edition.</i>

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