| Preface Nothing Happens Until Somebody Sells Something--at a profit |
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7 | (6) |
| Section One: The Importance of Negotiating |
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13 | (10) |
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Chapter 1: Selling in the New Millennium |
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13 | (4) |
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Chapter 2: Win-Win Sales Negotiating |
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17 | (2) |
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Chapter 3: Negotiating Is Played by a Set of Rules |
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19 | (4) |
| Section Two: Beginning Sales Negotiating Gambits |
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23 | (36) |
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Chapter 4: Ask for More Than You Expect to Get |
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23 | (8) |
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31 | (3) |
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Chapter 6: Never Say Yes to the First Offer |
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34 | (6) |
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40 | (4) |
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Chapter 8: Playing Reluctant Seller |
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44 | (4) |
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Chapter 9: Concentrate on the Issues |
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48 | (4) |
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Chapter 10: The Vise Gambit |
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52 | (7) |
| Section Three: Middle Sales Negotiating Gambits |
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59 | (32) |
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Chapter 11: Higher Authority |
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59 | (10) |
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Chapter 12: Avoid Confrontational Negotiating |
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69 | (3) |
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Chapter 13: The Declining Value of Services |
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72 | (3) |
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Chapter 14: Never Offer to Split the Difference |
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75 | (4) |
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Chapter 15: The Hot Potato |
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79 | (5) |
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84 | (7) |
| Section Four: Ending Sales Negotiating Gambits |
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91 | (28) |
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Chapter 17: Good Guy / Bad Guy |
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91 | (6) |
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97 | (6) |
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Chapter 19: Patterns of Concessions |
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103 | (4) |
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Chapter 20: Withdrawing an Offer |
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107 | (3) |
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Chapter 21: Positioning for Easy Acceptance |
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110 | (2) |
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Chapter 22: Writing the Contract |
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112 | (7) |
| Section Five: Why Money Isn't As Important As You Think |
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119 | (12) |
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Chapter 23: Buyers Want to Pay More, Not Less |
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119 | (4) |
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Chapter 24: Things That Are More Important Than Money |
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123 | (4) |
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Chapter 25: Finding Out How Much a Buyer Will Pay |
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127 | (4) |
| Section Six: Secrets of Power Sales Closing |
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131 | (26) |
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Chapter 26: The 4 Stages of Selling |
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131 | (2) |
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Chapter 27: 24 Power Closes |
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133 | (20) |
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Chapter 28: Questionable Closes |
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153 | (4) |
| Section Seven: How to Control the Negotiation |
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157 | (54) |
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Chapter 29: Negotiating Drives |
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157 | (7) |
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Chapter 30: Questionable Gambits and How to Counter Them |
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164 | (10) |
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Chapter 31: Negotiating with Non-Americans |
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174 | (7) |
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Chapter 32: Negotiating Pressure Points |
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181 | (14) |
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Chapter 33: Handling Problem Negotiations |
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195 | (9) |
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Chapter 34: Handling the Angry Person |
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204 | (7) |
| Section Eight: Understanding the Other Negotiator |
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211 | (30) |
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Chapter 35: Developing Personal Power |
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211 | (14) |
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Chapter 36: Understanding the Personality of the Buyer |
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225 | (11) |
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Chapter 37: Win-Win Sales Negotiating |
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236 | (5) |
| Postscript |
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241 | (2) |
| About the Author |
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243 | (2) |
| Also by Roger Dawson |
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245 | (1) |
| Speeches and Seminars |
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246 | (5) |
| Index |
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251 | |