Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren’t aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level—not just those at the top—can take action and change his or her behavior to create, build, and sustain trust in the workplace.

Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it’s been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it’s present, the pain that arises when it’s been broken, and the transformation that occurs when it’s been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they’re able to accomplish through building trust-based workplace relationships.

Dennis Reina is cofounder of Reina, a trust-building consultancy. Considered pioneers in the field of workplace trust, Dennis and Michelle Reina are change management consultants, executive coaches, and sought-after keynote speakers who each have a PhD in human organizational systems. They are also the authors of the award-winning, bestselling business book Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy.
Michelle Reina is cofounder of Reina, a trust-building consultancy. Considered pioneers in the field of workplace trust, Dennis and Michelle Reina are change management consultants, executive coaches, and sought-after keynote speakers who each have a PhD in human organizational systems. They are also the authors of the award-winning, bestselling business book Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy.

Preface
Chapter One Trust Begins with You
Chapter Two Trust of Character
Chapter Three Trust of Communication
Chapter Four Trust of Capability
Chapter Five Your Readiness and Willingness to Trust
Chapter Six How You Trust
Chapter Seven How Trust Is Broken: Betrayal
Chapter Eight How Trust Is Rebuilt: The Seven Steps for Healing
Chapter Nine How Trust Is Transformed: Transformative Trust
Chapter Ten Taking Trust to the Next Level
Index
Acknowledgments
About the Authors
Working with Reina, A Trust Building Consultancy