Emotional intelligence, more than IQ and technical knowhow, gives a valuable competitive edge to organizations and is crucial to the success of individuals. There is now wide recognition that positive behaviors are just as important as technical expertise. Qualities associated with emotional intelligence -- motivation, self-awareness, getting along with people, leadership ability -- now matter more than academic intelligence in getting both a job and success within a career. Understanding Emotional Intelligence shows readers how to use emotional intelligence in the workplace. It covers topics such as self awareness, self-motivation, relationship management, assessing and developing your emotional intelligence, habits of emotionally intelligent people, how to develop an emotionally aware organization, and how to use EQ as a management strategy.

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is the co-author of Understanding NLP, also available in this series. Frances Kay acts as consultant to specialist firms assisting them in establishing and developing corporate networks and relationships for their business development. She is the editor of The Good Non-Retirement Guide 2012, author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP, all published by Kogan Page.