|
Part One Introduction to Business Communication for Managers |
|
|
|
Business Communication for Managers |
|
|
2 | (34) |
|
The Importance of Communication Skills |
|
|
3 | (6) |
|
Communication in Business |
|
|
9 | (2) |
|
Communication and Management |
|
|
11 | (1) |
|
|
|
12 | (6) |
|
Cross-Cultural Communication |
|
|
18 | (5) |
|
Communication Apprehension |
|
|
23 | (1) |
|
|
|
24 | (12) |
|
Information and Persuasion |
|
|
36 | (12) |
|
Presenting Information Effectively |
|
|
36 | (7) |
|
|
|
43 | (5) |
|
Advanced Visual Support for Managers |
|
|
48 | (46) |
|
Principles of Graphic Excellence |
|
|
48 | (3) |
|
|
|
51 | (18) |
|
When to Use Visual Support |
|
|
69 | (3) |
|
Media Selection, Preparation, and Usage |
|
|
72 | (12) |
|
|
|
84 | (1) |
|
|
|
84 | (10) |
|
Part Two Written Communication: Brief Messages |
|
|
|
A Strategic Process for Effective Managerial Writing |
|
|
94 | (36) |
|
The Overall Writing Sequence |
|
|
94 | (14) |
|
Specific Writing Features |
|
|
108 | (7) |
|
|
|
115 | (1) |
|
Electronic Writing Processes |
|
|
116 | (14) |
|
|
|
130 | (16) |
|
|
|
130 | (1) |
|
|
|
131 | (2) |
|
Delivering Positive Information |
|
|
133 | (1) |
|
Delivering Neutral Information |
|
|
133 | (2) |
|
Delivering Negative Information |
|
|
135 | (4) |
|
Additional Direct Information Messages |
|
|
139 | (7) |
|
Writing Indirect Messages |
|
|
146 | (18) |
|
|
|
146 | (6) |
|
|
|
152 | (12) |
|
Writing Situational Messages |
|
|
164 | (26) |
|
Situational Writing That Combines Formulas |
|
|
164 | (6) |
|
Nonformula Situational Writing |
|
|
170 | (14) |
|
|
|
184 | (6) |
|
Part Three Written Communication: Expanded Messages |
|
|
|
The Planning and Writing of Persuasive Proposals |
|
|
190 | (32) |
|
Two Major Purposes of Proposals |
|
|
190 | (1) |
|
Classification of Proposals |
|
|
191 | (1) |
|
The Proposal-Planning Process |
|
|
192 | (4) |
|
The Proposal-Writing Process |
|
|
196 | (5) |
|
|
|
201 | (6) |
|
Appendix: Sample RFPs and Proposals |
|
|
207 | (15) |
|
Report Writing: From Formal Documents to Short Summaries |
|
|
222 | (52) |
|
Understanding the Nature of a Report |
|
|
222 | (3) |
|
|
|
225 | (10) |
|
|
|
235 | (33) |
|
|
|
268 | (6) |
|
Writing Instructions, Documentation, Policies, and Procedures |
|
|
274 | (16) |
|
|
|
274 | (2) |
|
|
|
276 | (2) |
|
The Nature of Mission Statements, Policies, and Procedures |
|
|
278 | (5) |
|
Writing Policies and Procedures Statements |
|
|
283 | (7) |
|
Part Four Oral Communication |
|
|
|
The Business Presentation |
|
|
290 | (18) |
|
|
|
290 | (1) |
|
Six Propositions About Presentations |
|
|
291 | (1) |
|
|
|
292 | (2) |
|
The Seven-Step Process of Preparing and Delivering Extemporaneous Presentations |
|
|
294 | (14) |
|
|
|
308 | (16) |
|
|
|
308 | (4) |
|
Common Complaints About Meetings |
|
|
312 | (1) |
|
|
|
313 | (5) |
|
|
|
318 | (2) |
|
Effective Meeting Outcomes |
|
|
320 | (4) |
|
|
|
324 | (38) |
|
|
|
324 | (1) |
|
Defining a Corporate Crisis |
|
|
325 | (4) |
|
|
|
329 | (4) |
|
|
|
333 | (1) |
|
The Crisis-Management Process |
|
|
334 | (28) |
|
|
|
362 | (44) |
|
Inviting Media Response: The Press Release |
|
|
362 | (18) |
|
Applying Your Organization's Communication Strategy When a Crisis Hits |
|
|
380 | (2) |
|
Make the Best Use of the Press Conference |
|
|
382 | (1) |
|
|
|
383 | (23) |
|
Part Five Reporting Case Analyses |
|
|
|
Analyzing a Case and Writing a Case Report |
|
|
406 | (30) |
|
Understanding the Classroom Case Method of Learning |
|
|
407 | (2) |
|
|
|
409 | (2) |
|
|
|
411 | (5) |
|
Applying the Six-Step Case Analysis Process |
|
|
416 | (8) |
|
|
|
424 | (2) |
|
Some Do's and Don'ts for Case Preparation |
|
|
426 | (7) |
|
Appendix: Sample Case Analysis |
|
|
433 | (3) |
|
Discussing and Presenting a Case Study |
|
|
436 | (29) |
|
Preparation Steps for the Oral Case Presentation |
|
|
436 | (8) |
|
Presentation of the Oral Case Analysis |
|
|
444 | (5) |
|
Reviewing the Oral Case Analysis |
|
|
449 | (8) |
|
|
|
|
|
|
457 | (4) |
|
Case: Accounting Procedures at Champion Marketing, Inc. |
|
|
457 | (2) |
|
|
|
459 | (2) |
|
Appendix B A Written Analysis of a Formal Case |
|
|
461 | (4) |
|
Case: Accounting Procedures at Champion Marketing, Inc. |
|
|
461 | (4) |
| Index |
|
465 | |